Rendy Prapanca's journey through the hospitality industry is a tale of relentless dedication, strategic decisions, and unwavering leadership. From his humble beginnings as a bellboy in his hometown of Bandung to his current role as General Manager at Aryaduta Bali, Rendy has navigated a diverse and challenging career path with grace and determination. Join us as we delve into the experiences and insights of a seasoned hotelier who has not only witnessed but actively contributed to the dynamic evolution of the hospitality industry!
From Humble Rank-And-File to Industry Leader: Behind Rendy Prapanca's Path to Success at Aryaduta Bali
You've had a diverse career in the hospitality industry, from a Four Star hotel in Bandung to managing 5-star properties in Jakarta, Manado, and Palembang. Could you share the pivotal moments that shaped your career path?
Absolutely. I began my journey as a bellboy in a local 4-star hotel in Bandung. It was a humble ‘rank-and-file’ start, but within three months, I was promoted to front desk agent. From there, I progressed to front office supervisor within a year and then to guest service manager. Although I had to accept a demotion to a supervisory level, I believed in myself and my potential. Within a year and a half, I was promoted to duty manager. Another significant turning point was moving to Jakarta. Many believed that working in Jakarta was a true test of one's abilities. I thrived there for four years, culminating in a promotion to executive assistant manager. My subsequent assignments in Manado and Palembang further honed my leadership skills, eventually leading me to my first general manager role in Palembang, where I served for three years before the COVID-19 pandemic.
As a General Manager, leadership plays a crucial role. How would you describe your leadership style, and how has it evolved throughout your career?
My leadership style is a blend of democratic and strict. When it comes to generating ideas, I believe in a democratic approach—inviting input from my team because the more perspectives, the better. However, in terms of discipline and regulations, I am strict. I implement a clear reward and punishment system. I also consider myself a visionary leader, always aiming to propel my team and the property forward. Adaptability is crucial, especially when managing different generations. Flexibility and strictness must coexist to create a balanced and effective leadership approach.
What have been the most significant challenges you've faced as a General Manager, and how did you overcome them? Similarly, what achievements are you most proud of?
One of the toughest challenges was taking over a property in Bandung in 2016. Many team members had been with the company for over 20 years, creating a deeply ingrained culture. I tackled this by respecting their experience while gradually introducing new rules and regulations. It wasn’t easy, but eventually, we achieved a harmonious balance that allowed the property to thrive. Another challenge was managing the impact of COVID-19. I drew on my experience from the SARS outbreak in Singapore in 2003 to prepare my team for the worst. We had to lay off many employees, but I ensured transparent communication and support, which helped maintain morale.
As for achievements, I am proud of winning the Best GM of the Year award in 2019 during my tenure in Palembang. We successfully managed the Asian Games event, catering to 3,000 athletes daily, and achieved the highest revenue in the property's history. These accomplishments are a testament to my team's hard work and dedication.
Guest satisfaction is paramount in the hospitality industry. How do you ensure Aryaduta Bali provides exceptional guest experiences, and what initiatives have you implemented to maintain high standards?
Providing exceptional guest experiences requires staying updated on industry trends and understanding our unique strengths. We focus on our unique attributes and strive to improve continually. Digitalization plays a significant role in streamlining operations, enhancing efficiency, and maintaining high standards. We also adhere to our brand standards and continually train our staff to uphold these standards.
"When it comes to generating ideas, I believe in a democratic approach—inviting input from my team because the more perspectives, the better. However, in terms of discipline and regulations, I am strict. "
Hospitality trends are constantly evolving, especially in Bali. How do you stay updated with industry trends, and how do you integrate them into Aryaduta Bali's operations?
Staying updated involves gathering insights from various sources. Aryaduta Bali is also a member of the Bali Hotel Association, which provides valuable updates on tourism statistics, trends, and sustainability practices. Additionally, I emphasize continuous learning—reading, browsing, and networking are essential to staying informed. Adapting and adopting relevant trends helps us remain competitive and meet our guests' evolving needs.
Maintaining work-life balance can be challenging in your role. How do you unwind after a busy day or week at Aryaduta Bali?
I prioritize fitness, hitting the gym four to five times a week. On weekends, I spend quality time with my family and enjoy motorcycle rides, which help me unwind and refresh. So, for me, ‘unwind’ means sports, family, and riding. I’m a father, a hotelier, and a rider.
With your extensive experience, what advice would you give to young professionals aspiring to build a career in hospitality management?
My advice is to start from the bottom and keep learning. Embrace every role and learn from it. The hospitality industry is challenging, and you need perseverance. Maintain a balance of prayer, business, sincerity, and knowledge. Always be sincere in your efforts; genuine actions are recognized by others and by higher powers. Believe in yourself and your abilities. Understand that every role, no matter how small, teaches you something valuable. Starting from the ground up gives you a comprehensive understanding of operations, making you less likely to be misled and better equipped to lead.
Additionally, it's crucial to stay adaptable and open-minded. The hospitality industry is dynamic, and what works today might not work tomorrow. Keep updating your skills and knowledge, and be ready to pivot when necessary. Lastly, networking is vital. Build relationships with industry professionals, join associations, and attend industry events. These connections can provide support, opportunities, and valuable insights.
"Understand that every role, no matter how small, teaches you something valuable. Starting from the ground up gives you a comprehensive understanding of operations, making you less likely to be misled and better equipped to lead."
What are your goals for personal growth and development in the next few years, both professionally and personally?
Honestly, I've never set specific long-term goals. My focus is on being a better person every day and continually improving myself. Professionally, I aim to enhance my leadership skills and stay passionate about my job. Personally, I want to maintain a balance between work and life, ensuring I give my best to both areas. I believe in trusting God's plan and staying true to my values. My ultimate goal is to keep growing, learning, and contributing positively to my team and the industry.
