To provide the most exceptional level of service and guest comfort, Hotel Indonesia Kempinski Jakarta introduces Kempinski White Glove Services which is a comprehensive range of measures to ensure the safety of guests and employees, without compromising on luxury. These guidelines have been implemented in accordance with local and national requirements. We aim to make our guests feel safe and confident to travel to this wonderful city again.

“It is crucial to us to continue delivering service on the highest level true to our Kempinski heritage as this is what we stand for”, explains Benedikt Jaschke, Chief Quality Officer and Member of the Kempinski Management Board. “While we need to give guests full confidence in the cleanliness and disinfection of our premises and reflect the seriousness of the current situation in all aspects of our daily operation, we are eager to continue and even surpass our dedicated service à la Kempinski.”

As directed by the government, hotel staff from now on will always wear hand gloves and protective masks when interacting with guests. Our receptionists and iconic Ladies in Red look forward to welcoming you, and guiding you through an adjusted check-in procedure. Meanwhile, hand sanitizers are provided in the lobby for your convenience and 1.5-metre physical distancing markers are implemented to help you avoid physical contact with other guests. All pens and key cards are disinfected after each use, and our front office team provides all necessary information before completing the process, to ensure that you are able to enjoy your stay.

At check-in, you are offered the possibility of choosing the new ‘Do Not Enter My Room’ option, which means that while all services remain available, our employees will not enter your room during your stay unless you express a wish to have your room serviced. Room-service deliveries, luggage assistance and other services will take place in front of your room.

“The list of measures to be taken is long and very complex”, adds Benedikt Jaschke. “But appropriate and strictest hygienic standards on a very high level are key to reassuring our valued guests that a stay at any Kempinski hotel worldwide during or post corona virus lockdown offers an environment of full safety in any respect without sacrificing our high standards of professional luxury service.”

The procedure of course is not limited to guest services, but also applies to back of house parts such as employee facilities. To limit the number of employees who are resting at the same time, canteen service hours for example will be extended, several tables and chairs will be blocked to provide space and food boxes can be offered as alternatives for consumption at the office desk.

Hotel Indonesia Kempinski Jakarta
Jl. MH. Thamrin No. 1
Jakarta 10310 Indonesia
Tel +62 21 2358 3800
Fax +62 21 2358 3808
kempinski.com/jakarta