The Ascott Limited has appointed luxury hospitality leader, Charles Lee Abbott, as Ascott’s Regional General Manager for Indonesia, Thailand, Malaysia, and Philippines. His role is to helm the next phase of the growth and development of the renowned portfolio of ultra-luxury serviced apartments in respective cities.
Graduated from Michigan State University with a hospitality degree, and over 40 years of experience in the industry, Charles Lee Abbott unveils his expertise in working in the hospitality industry, his leadership style, and his future plan for Ascott in Indonesia.
Tell us about yourself – what inspired you to work in the hotel industry?
I’ve worked in the hospitality industry for over 40 years. And I’ve worked in the United States for about 24 years, and I’ve worked in Asia for 18 years at this point. What inspires me is the great opportunity to work with people. And it’s also given me the opportunity to travel around the world, to see a lot of different things, a lot of different cultures. So I think that’s the great thing about hospitality, it’s a global industry and you get to meet a lot of people, which is fantastic.
What would you say about your role as Ascott’s Regional General Manager in Indonesia, Malaysia, Thailand, and Philippines?
Well, basically, I work with the teams in all those different countries. So, I work from a standpoint of development, human resources, sales and marketing revenue operations. So basically, I’m there to give support to all the different countries. Also, I work with the owners. I’m there to just support all of our team to make sure that we deliver good results for Ascott as well as for the owners of each of the properties.
Tell us more about the distinct features of Ascott Jakarta as the best serviced apartment in Jakarta?
I think if you look at the Ascot properties that we have, they’re all very high-end as far as the facilities. And of course, service is always a key component of that to make sure that we stand out when the customers stay with us, whether they’re staying for a short period of time or a long period of time. The idea is to try to personalize that service and make sure that they feel like this is their home away from home.
What do you think about the current state of Jakarta’s high-end hospitality industry?
Um, I think obviously, coming out of the pandemic, there are a lot of very good, high-end properties, options, and so forth. I think right now. We just need more travelers coming back and doing business. And I think it’s just starting to really ramp up and I think it’s going to ramp up very quickly. The biggest challenge right now is the airlines, limited seats, and limited flights. And I think that’s holding back I people that are willing to travel, people want to get back to visit their country, family, friends, or for business and, you know, both from a business and leisure standpoints.
What about your own experience in Jakarta? How do you find the city so far?
Well, I’ve actually lived here for less than three months. Yeah. However, prior, I was based in Malaysia, and I used to travel to Indonesia about every three weeks for six years. So I’m familiar with Jakarta. I’m still getting used to living in Jakarta. But you know, right now, you know, it’s a dynamic city that has a lot to offer, obviously, great food. Well, I don’t know about the great nightlife yet, but I think shopping is good. There are a lot of good malls to explore and enjoy. But yeah, I think it’s equal to many of the Asian cities. I think it competes very well from, from a person to live here and enjoy for sure.