Gran Meliá Jakarta is proud to receive the Stay Safe with Meliã certification from Bureau Veritas on 1 September 2020. Bureau Veritas, a market leader in inspection, certification and testing, firstly had to complete the certification of the Meliá Hotels International “Stay Safe with Meliá” programme of preventative measures to combat COVID-19 and then confirm that the hotel had a 100% compliance of these protocols.

At the launch of the programme in May, Meliá announced it was working with Bureau Veritas to guarantee compliance with the most rigorous health and safety standards. Bureau Veritas certified the suitability of the programme, and after having completed an audit in a large sample of hotels, has now certified the correct adaptation of operating procedures to the current circumstances and the excellent and controlled application of them in hotel facilities to minimise the risks created by the COVID-19 pandemic.

The “Stay Safe with Meliá” programme has involved hotels modifying their facilities and redesigning many of their processes to reduce direct contact, observe social distancing and ensure maximum hygiene. In addition to specific hygiene and disinfection protocols and measures, the programme also contains important efforts to enhance employee training and the customer experience.

One of the key factors for Melia Hotels International, when designing the “Stay Safe with Meliá” programme was to respond to the new needs of travellers in the current context, both in terms of their health and their accommodation experience. The implementation of the programme in company hotels has therefore had a positive impact on the reputation of the company as a result of the positive effect on customer satisfaction. Customers have highlighted the trust and confidence they have in the safety and hygiene measures as well as the experience they have enjoyed in the hotel. In general, users highlight the service and attention received from employees, cleanliness, compliance with new safety measures and the hotels’ ability to continue to deliver a positive customer experience in rooms, dining areas and complementary facilities.

At Gran Meliã Jakarta, the Stay Safe with Meliã Program becomes the backbone to our service culture that is implemented on day to day basis. Be it from the arrival process to the guest’s departure, these protocols are strictly enforced without sacrificing a positive customer experience. We aim to provide a contactless service as much as possible, and ensure that the Health, Hygiene and Safety standards are implemented in every detail of a guests stay.

For Gabriel Escarrer, Vice President and CEO of Meliá Hotels International, “customer satisfaction is the icing on the cake in the certification process of the “Stay Safe with Meliá” programme.”We feel safe in the hotel” or “safer than in our own country” are some of the most frequent comments made by guests since the implementation of the program, which is very positive recognition for the efforts the group and our individual hotels have made to adapt our services and reconnect with customers in the most favourable possible conditions”.

Gran Meliá Jakarta is part of Meliá Hotels International, the largest Spanish hotel group and world leader in “resort” hotels.
This Stay Safe with Melia complete program includes actions in hotel operations including:
• Cleaning and Disinfection Plan endorsed by Diversey, a global supplier.
• Recommendations on Occupational Health to guarantee safety on the return to the workplace and the management of possible cases of infection.
• Operations Guide with all the adaptations to procedures and training materials
• Brand Standards adapted in different areas such as Food & Beverage, In-room Experience, Wellness, Entertainment, etc.
• Innovation and technology to guarantee the safety of facilities.
• Technical Facilities and Maintenance Guide to guarantee the safety of all technical facilities including the pool and Air Conditioning amongst others

Gran Meliá Jakarta
Jl. H.R. Rasuna Said Kav. X-0 Kuningan
12950, Jakarta, Indonesia
T +62 21 526 808