Merry Wong
Aug 27, 2025
In a distinction that underscores both personal leadership and brand excellence, Richardo Tutuko, Multi-Property General Manager of Element by Westin Bali Ubud, has been named General Manager of the Year in Asia Pacific (APEC - Excluding China) by Marriott International. Chosen from among the region’s top leaders, the award places him in the ranks of the foremost figures within the company’s global portfolio.
The General Manager of the Year Award forms part of Marriott International’s most prestigious recognition program, reserved for leaders who exemplify the highest standards of operational excellence, guest satisfaction, brand compliance, and financial performance. Criteria also include creative innovation in hotel initiatives, adherence to quality assurance benchmarks, and sustained delivery of brand values at every level of the guest and associate experience.
Under Richardo’s leadership, Element by Westin Bali Ubud has consistently excelled across all fronts, achieving Certified Sustainability Hotel status for three consecutive years, and posting a 26.2% increase in financial performance compared to 2023, with GOP margin rising over 31%.
The property also achieved record-breaking guest satisfaction, including a 10.5% rise in ITR (Intent To Recommend) and a 20.8% increase in Elite Appreciation, while the AES (Associate Engagement Survey) reached 99%, reflecting a truly inclusive and empowering environment.Beyond metrics, his tenure has been defined by innovative activation of public spaces, crafting guest-centric initiatives, and cultivating a workplace culture built on service, inspiration, and excellence.
This recognition highlights Richardo’s ability to balance operational discipline with a visionary approach to hospitality, ensuring the property not only meets but sets new benchmarks for lifestyle hospitality in the region. His leadership reflects the values of the Element Hotel brand, championing wellness, sustainability, and purposeful travel, while positioning Element by Westin Bali Ubud as a flagship within Asia Pacific. Richardo’s achievement highlights Indonesia’s growing influence in the global hospitality industry, where innovation, culture, and exceptional service come together. It further positions Element by Westin Bali Ubud as a benchmark of excellence for guests, associates, and the wider community, while reaffirming Marriott International’s commitment to honoring leaders who combine measurable results with vision, creativity, and human connection.
For more information, visit our Instagram @elementbywestinbaliubud or our official website at www.elementbaliubud.com or contact our team at [email protected] . Join http://www.marriottbonvoy.com to unlock exclusive privileges and enhance your stay.
Element by Westin Bali Ubud
Jl. Raya Andong, Ubud, Bali
Phone: +62 361 3088 888