The Papandayan applies “new” health and hygiene protocol standards in responding to the “new normal” behavior and has rolled out The Papandayan Stay Safe Stay Clean program. This program is intended for the safety and comfort of guests when staying at The Papandayan, starting from check-in to check-out.

The health and safety of guests is The Papandayan’s top priority, therefore the Stay Safe Stay Clean program is built & developed from standard operating procedures regarding hygienic & sanitary aspects that have been put in place and based on practices and protocols that have been developed over the past few months, which have become the new cleaning standards operating procedures. This program focuses on developing hygiene and behavior standards with a primary focus on personal hygiene and personal safety at a higher level designed to help alleviate the risk of transmission and increase the safety of guests and partners of The Papandayan.

COVID-19 has raised awareness about the importance of cleaning the entire surface of objects that are frequently touched, therefore The Papandayan increases the frequency of protocols for cleaning surfaces of objects in public areas and uses hospital standard disinfectants. Surface cleaning protocol is also applied in rooms with extra cleaning at common touchpoints such as door handles, TV remotes, light switches, telephones, and toilet flush buttons and then marking it with cleaned and sanitized sticker as a sign that the part has been deep cleaned and sanitized according to standard procedures.

Other new health and hygiene standards applied include the use of face shields, masks, and gloves as a mandatory attribute for associate’s daily uniform, amenities addition like cotton facemasks, hand sanitizers, and antiseptic wipes and liquids, placement of hand sanitizers at hotel crowded points, the application of safe distance in the restaurant layout as well as in the meeting room, equipping the front desk counter with protective glass, and modifying the dining service equipment in the room

The Papandayan equips its associates with self-protection and high tech cleaning equipment and provides special training so that associates remain protected while providing services to guests. Going forward as a new health and hygiene standard, The Papandayan is also developing technology for contactless check-in and checkout, and the latest cleaning technology, Disinfectant Electric Sprayers.

The Papandayan Stay Safe Stay Clean program has been carried out since last March 2020, and standard protocol updates for other parts are being developed to provide a whole holistic approach for the safety of the guests.