We sat down with Andri Novriandi, the General Manager of favehotel Braga, Bandung. The humble and charismatic guy talked about his career journey in hospitality and how he spends his daily life outside work.
Hello, Sir. Nice to meet you here. Anyway, happy birthday!
Thank you. Welcome to favehotel Braga as well!
We’re here to know more about your career in hospitality. First, could you tell us what has drawn you to work in the industry?
To be honest, I did not know anything about the world of hospitality at first. In fact, I entered the Highschool of Technical (STM) first before studying at the High School of Tourism (SMIP). Until one day, I heard the promotion of “Visit Indonesia 1991”. After learning about it, I was motivated to learn about hospitality. Graduating from SMIP, I then joined NHI Bandung majoring in Room Division. Because in my opinion, NHI Bandung is a good institution to learn about hospitality. Alhamdulillah, my parents also supported my decision.
How you begin your career in the hospitality industry?
Actually, when I was in grade 3 at SMIP, every weekend I worked as a Bell Boy in a hotel on Jalan Setiabudi. I quit when I entered college. Until finally graduating in 1993, I returned to work at the hotel as a receptionist. From there I continued to work in various hotels and various positions, ranging from 3 stars, 4 stars, to 5 stars. I even worked in shopping centers, so that my knowledge could also continue to grow. My career is relatively fast. At the age of 26, I became an assistant manager, at the age of 31 I became a manager, then became a GM at the age of 42.
With that relatively fast career development, what principle do you always hold to?
Our values, such as honesty and integrity. As people say, honesty is a currency that applies everywhere. The skill is number 2. Like when I worked at the mall, I didn’t know anything before. But apparently, I was able to reach the position as coordinator.
What do you like about working in the hospitality industry?
I like being able to meet different people every day, be creative, just be dynamic. That’s why I didn’t work at the Shopping Mall too long, because I miss this hospitality job. The hotel industry is my life.
How did you finally join favehotel Braga?
At that time I was the GM at favehotel Kemang, then I saw a vacancy for the hotel manager at Favehotel Braga. So I took the chance. Besides, my family and I are also from Bandung.
Given the increasingly fierce competition, not to mention other hotels with the same brand in Bandung, how can you and your team convince visitors to choose this hotel?
I am optimistic that favehotel Braga has the best location in town. Our position is in the city center which also considers a popular area as well. Who doesn’t know Jalan Braga? Even foreign tourists know this area. But besides that, we also always try to provide maximum service for our guests.
However, favehotel is basically a 3-star hotel. So for the facilities, you can say that you already have your own standards that we must maintain. You could say our hotel is the best in its class for service. Honestly, we have some shortcomings, but we always cover it up by providing the best service. Alhamdulillah, in 2019 there was an increase of 10% from the previous year. We are sure that each hotel has its own unique selling point, including our hotel. This competition will further make us creative.
What do you find the most enjoyable of being a hotel’s GM?
For me, it’s nice to be able to meet people who are hard to meet with common people, like celebrities or ministers.
Can you tell us your leadership style in favehotel Braga?
In my opinion, my leadership style is flexible. Sometimes I can be friends and joke with the staff. And on the other time, I can be a parent who gives them advice. But, I still show them that I am their leader.
What’s in store for favehotel Braga?
In the future, we will further increase our MICE sales. We have a ballroom with a capacity of 600 people here. So for that reason, we have added more personnel for marketing communication as we see that MICE has huge potential.
Apart from your daily life as GM, what do you do in your free time?
Certainly spending time with my family. I also have a hobby, which is cycling. Every Friday at 7 am at the City Hall I will ride with friends from other hotels. I also like to sing, even in the office, I have a guitar. But still, I spend more time with my family, especially my child is entering the golden age.
Thank you Sir, for your time. We hope for your success.
You’re welcome. See you!